Privacy Policy

Effective Date: 31 July 2024

Platform: https://smspro.ombrex.app/

Entity: Ombrex Telecom

1. Introduction

Ombrex Telecom (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our SMS platform at https://smspro.ombrex.app/ (“the Platform”). This Privacy Policy explains how we collect, use, and protect your data. By using the Platform, you agree to the practices described in this policy.

2. Scope

This Privacy Policy covers the personal data and account information of you, the registered user or tenant of the SMS platform. It does not cover the privacy of individuals (such as subscribers, message recipients, or senders) whose data you upload or contact using the Platform. You are solely responsible for managing and protecting the privacy of your subscribers and ensuring compliance with applicable privacy laws (e.g., GDPR, CASL, CAN-SPAM).

3. Information We Collect

We collect and store the following user information:

  • Name, email address, and company name
  • Phone number and address (if provided)
  • Account credentials and login activity
  • SMS sending activity (logs, metadata, sender IDs)
  • Payment and usage records
  • IP address and browser/device information for security and diagnostics

We do not read or store the message content unless required for debugging or abuse prevention.

4. Use of Information

We use your personal information to:

  • Provide and maintain access to the SMS platform
  • Process your payments and manage prepaid SMS credits
  • Monitor and protect against unauthorized access
  • Offer technical and customer support
  • Notify you about updates, service disruptions, or account-related notices

5. Data Deletion & Retention

  • Users may request complete deletion of their own account and associated data by contacting support@ombrex.com.
  • We do not manage or delete data related to your subscribers or SMS recipients. You are responsible for processing all STOP requests and data deletion under applicable laws.
  • All blacklisted or unsubscribed contacts should be managed using the Blacklist feature in your dashboard.

6. Data Security

We implement strong security measures to protect your data including:

  • SSL encryption
  • Secure password storage
  • Access control mechanisms
  • Support for Two-Factor Authentication (2FA)

Despite our efforts, no system is 100% secure, and you are advised to follow best practices in securing your login and account access.

7. Data Hosting and Infrastructure

All data is stored on secure servers hosted by OVH Montreal, Canada, in accordance with OVH's data center policies. Users are advised to consult OVH’s infrastructure terms for further details.

8. Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. We may share data with:

  • Payment processors (for handling your prepaid transactions)
  • Legal authorities (only if required by law, subpoena, or court order)

9. User Rights

As a registered user of the Platform, you have the right to:

  • Access your stored data
  • Correct inaccurate information
  • Delete your account
  • Request clarification on how your data is used

For assistance, contact us at: support@ombrex.com

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The latest version will always be available on the Platform. Continued use of the Platform signifies acceptance of any changes.

11. Contact Information

For privacy-related questions or concerns:

📧 Email: support@ombrex.com

📍 Address: 2980 Drew Rd #224, Mississauga, ON L4T 4E5

📞 Phone: +1 (437) 800-5438