Terms of Use

Effective Date: May 31st 2026

Platform: https://smspro.ombrex.app/

Entity: Ombrex Telecom

1. Acceptance of Terms

By accessing or using https://smspro.ombrex.app/ (“the Platform”), you agree to be bound by these Terms of Use (“Terms”), as updated from time to time by Ombrex Telecom (“we,” “our,” or “us”). If you do not agree with these Terms, you must not use the Platform.

2. Nature of Service

Ombrex Telecom provides a web-based SMS sending platform that enables users to purchase and send SMS messages to recipients worldwide. The service is provided on a prepaid basis only.

3. User Responsibility

  • Content Liability: Users are solely responsible for the content of all messages sent or received through the platform. Ombrex Telecom assumes no liability for message content, recipient reactions, or any resulting consequences.
  • Compliance: Users must adhere to all applicable anti-spam laws, data privacy regulations including GDPR, and local governing laws in their jurisdiction and the recipient's jurisdiction.
  • Blacklists & STOP Requests: Users are required to honor STOP requests and deletion requests, which can be managed through the “Blacklist” section of the platform.
  • Phone Numbers and Sender IDs: Users are responsible for managing and maintaining the accuracy and legality of their own phone numbers and sender IDs.

4. Account Security

Users are responsible for safeguarding their account credentials.

  • You must not share your login credentials with others.
  • We strongly recommend enabling Two-Factor Authentication (2FA) for enhanced security.
  • Ombrex is not responsible for unauthorized account access resulting from weak or compromised credentials.

5. System Availability and Maintenance

We strive to maintain a high uptime for the platform. However, we cannot guarantee uninterrupted service due to:

  • Scheduled maintenance or updates
  • Technical glitches
  • Security vulnerabilities requiring urgent patches
  • Natural disasters, acts of war, fires, floods, or other uncontrollable events affecting our data center

Our servers are hosted by OVH Montreal, and users are encouraged to refer to OVH’s uptime SLA for more detailed infrastructure reliability information.

6. SMS Delivery Speed and Limitations

SMS delivery is subject to limitations imposed by upstream providers.

  • Our SMS provider enforces a per-minute sending cap.
  • Large campaigns may experience delays and take hours to complete based on queue size and provider limits.

7. Prepaid SMS and No Refunds

All SMS credits must be purchased in advance.

  • Unused SMS credits are non-refundable.
  • It is the user’s responsibility to estimate and manage SMS needs.

8. Termination and Suspension

We reserve the right to suspend or terminate accounts at our discretion for violations of these Terms or misuse of the platform.

9. Limitation of Liability

Ombrex Telecom shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • Service downtime
  • Message delivery failures
  • Unauthorized access to accounts
  • Legal consequences arising from message content

10. Modifications

We reserve the right to modify these Terms at any time. Updated terms will be posted on the Platform. Continued use of the Platform constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Province of Ontario, Canada.